Privacy Policy
Information we Collect
When you use our Site, we may collect the following types of personal information:
Personal Details: Name, email address, phone number, billing and shipping addresses.
Account Information: Login credentials, order history, preferences.
Payment Information: Payment method details (processed securely by third-party payment providers; Al Riffah does not store payment details).
Device and Usage Data: IP address, browser type, device information, and website activity.
Customer Service Interactions: Any correspondence with our support team via email, phone, or chat.
We may use your personal information to send you information about our products and services and those of our associated companies. You can choose to opt out of this at any time by clicking on the “unsubscribe” link in any marketing email that we send to you.
In Store Policy
To maintain professional service standards, we do not offer home trials or “try-and-return” arrangements. All items must be purchased before leaving the store. Our team is happy to assist you in-store to ensure the correct fit and selection.
How we use your information
We collect and process your personal data to:
• Process and fulfill your orders (Aramex or other delivery partners)
• Improve and personalize your shopping experience.
• Provide customer support and respond to inquiries.
• Send promotional offers, newsletters, and updates (with your consent).
• Prevent fraud and enhance security measures.
• Comply with legal and regulatory requirements.
Sharing your information
We do not sell, rent, or trade your personal data. However, we may share your data with:
Service Providers: Payment processors, delivery partners, and IT service providers who assist in operating our business.
Legal Authorities: When required by law, regulation, or legal process.
Marketing Partners: Third-party partners for marketing purposes (only with your consent).
Data Security
We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. While we take all reasonable precautions, no system is 100% secure.
Your rights and choices
You have the right to:
Access and Update Your Data: Request a copy of your personal information or update inaccurate details.
Opt-Out of Marketing: Unsubscribe from promotional emails.
Request Data Deletion: Request the removal of your personal data, subject to legal requirements.
Manage Cookies: Adjust cookie settings via your browse
Third Party Links
Our Site may contain links to third-party websites. Al Riffah is not responsible for the privacy practices of these external sites and encourages you to review their privacy policies.
Changes to this Privacy & Policy
Al Riffah reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page, and continued use of the Site signifies acceptance of the revised terms.